Rescuing struggling business processes from the back office

I have a short article just published on ITBusinessEdge talking about how business processes in offices can be so much harder to rein in and control than manufacturing work with a production line:

So much has been written about efficiency in manufacturing that its is time for the masses of us office-bound companies to get a look in. A production line in a manufacturing company works so well to improve efficiency of building widgets because it constrains the way the half-completed widgets move, who gets them next and what they do with them. In the back offices of companies, things aren't so easy, so it can be hard to see why there is lots of activity with minimal productivity.

Take a read of the rest of the article to find out how I think that simpler online / SaaS solutions may often be better than complex and expensive enterprise software, even for the big enterprises that can afford it. This is just part of my white paper for rapid process improvement: Seven Steps to Escaping Process Chaos.

A post from the Improving It blog

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