Tuesday, September 18, 2007

You can't manage what you can't measure

Last week was fun and informative with a great Global 360 customer conference. With so many new releases timed for announcement, some would believe that the organization was just putting out new versions to conveniently appeal to the customers at the event. I know from being part of the release planning process that this was not the case - the new releases for BPM and process intelligence are incredibly strong and compelling and offer a level of integration with the business on one side, and the users desktops on the other, that is unrivaled.

My colleague and relatively new blogger, Mike Letulle, talks about the importance of process intelligence in his post You can't manage what you can't measure. His discussion lays out a little of why the new Insight360 release is so important.

I'm going to let you enjoy his discussion, while I get back to work on planning some more product releases to help organizations deliver valuable solutions that differentiate their offerings with improved accuracy, faster response and having customer information at their fingertips: the type of customer service that is more compelling than a smile and a 'have a nice day'.

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A post from the Improving New Account Opening blog