Monday, October 19, 2009

Survey! What is the biggest business process headache for small businesses

You'll see a few changes around here as this blog starts to evolve. First, apart from the new template and URL, to reflect the blog's link to Consected (though the old URL and feeds continue to work), I'm going to try out some online surveys. Here is the first.

There has been a lot of discussion recently about how mid-sized businesses could (and should) improve their business processes, to reduce costs, improve customer satisfaction, achieve more repeat business, etc. From what I have seen, there is very little tangible evidence of exactly which processes they should go about enhancing. I would love to know what your thoughts are.

If you have an opinion, please respond to the one-click survey (no registration required) at:

If you'd like to add some additional thoughts, add a comment below!

A post from the Improving It blog

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