For the last week I've been surrounded by colleagues from across the globe, many of them long-time experts in BPM, ECM and the many business issues that they often accompany. It was a great chance to hear feedback from sales, implementations, marketing and strategic thinkers, while also trying to communicate to best effect my own experience and visions for the products I manage. Mixed with the chance to announce the imminent release of the next version of one of the products, I've been pretty busy preparing. So that's my excuse for not blogging for a while.
And what came out of all this work? My view of what the biggest issues are around business processes and how to improve them. I might even discuss some of these over the next few weeks.
So in no particular order, here are six areas I believe every organization looking to improve its operations should focus on:
- Understand that business processes extend across organizational boundaries
- Gain visibility into process performance with meaningful metrics that reflect business goals
- Track and manage every piece of work that enters, leaves or is created in the organization
- Deliver processes, operations, resources and information as services
- Remove waste from processes, don't just "pave the cowpath"
- Employ technology that delivers ROI, not just lowest TCO
I'm sure there are many more - feel free to prioritize your own list
Special learning for the week: technology comes last. It is people and their needs that matter.
A post from the Improving New Account Opening blog